Voice Biometrics Evolving Applications for Businesses Industries and Governments (White Paper)

In the past, voice biometrics has been used by governments, military and police intelligence agencies to securely identify individuals. However, biometrics is increasingly becoming an integral part of everyday business operations.

Voice biometrics is most successfully deployed right now in the banking, financial services and insurance industries, as these generally have a higher risk profile and exposure to identity theft and fraud.

Organisations in these industries have relatively frequent contact with their clients. Whilst banks are mostly interested in additional security both in self service applications as well as with their agent human interactions, other organisations are also interested in reducing the AHT (Average Handling Time) by automating the identification and verification portion of the call. This whitepaper discusses how voice biometrics can be integrated with existing voice self-service customer interaction operations.

Five Methods of Gaining Customer Loyalty and Creating Business Efficiencies (White Paper)

Effective customer communications have evolved from cumbersome interaction channels towards sleek, multi-channel contact points with a key focus on 'effortless interactions'.

Organisations that fail to proactively consider their customer' service expectations risk losing that customer, with recent research indicating that 86% of consumers will stop doing business with an organisation because of a bad customer experience. It is no wonder that companies need to pay attention to their customers.

1. Provide a seamless customer experience

2. Increase accuracy

3. Test, analyse and improve results

4. Retrieve information quickly

5. Improve agent efficiency

A View to Suceed - Government Agencies (White Paper)

By Stephen Lewis, Executive General Manager of Business Consulting, Salmat

For the public sector, contact centres provide a vital link for citizens to access services and support as well as critical information about new initiatives or changes to regulation.

While government contact centres have a unique set of challenges to overcome in delivering a positive citizen experience, the strategies that have proven successful in the private sector can provide answers to these public sector challenges.

Voice Leadership Forum Gears Up for Record Attendance

Attendance at this year's Voice Leadership Forum is crucial for public and private executives who want to improve customer experience, increase security and drive contact centre innovation.

Now in its sixth year, this event showcases the benefits of speech recognition and voice biometrics and provides an ideal platform for public and private sector organisations to share their insights and experiences in implementing innovative voice technology projects.

Salmat Extends Offering to the Mid Market

Salmat has launched a suite of speech recognition and voice biometrics solutions targeting mid-market companies which want to enhance their customer service, improve operational efficiency, reinforce client privacy and bolster overall security.

Paul Magee to pursue other projects outside of Salmat

Announcement today that Paul Magee, Executive General Manager Salmat Speech Solutions, has left to pursue other entrepreneurial projects outside the communications arena.

What is a Voice Biometric?

In its simplest form, a Voice Biometric is the unique representation of the characteristics that make up an individual's voice.

Salmat and VeCommerce are fully integrated

Australia's leading customer communications organisation, today announced that its subsidiary VeCommerce would now be fully integrated within the master brand, resulting in the phasing out of the VeCommerce name.

VeCommerce Identifies With the New Salmat Brand

Salmat has announced that its subsidiary VeCommerce would now be fully integrated within the master brand.

Greater security the key to mobile banking appeal

Salmat VeCommerce, a leading supplier of voice self-service and speaker verification solutions, suggests that the UK’s financial institutions are behind their Australian cousins when it comes to tapping the missed opportunities of offering more secure mobile banking services for customers.

NZ MSD & Salmat VeCommerce Win 2009 TUANZ Award

The New Zealand Ministry of Social Development (MSD) and Salmat VeCommerce have won a 2009 Telecommunications Users Association of New Zealand (TUANZ) Award.

NAB selects Salmat to supply voice biometrics

Telstra and Salmat VeCommerce announced today that Telstra has deployed a Salmat VeCommerce voice biometric solution, VeSecure®, at the National Australia Bank (NAB) in what is a first for the Australian banking industry.

Aviva drives innovation with Salmat VeCommerce

Salmat VeCommerce today announced the successful deployment of its VeSecure solution at Aviva Australia.

Download the 2009 Identity Verification Study

The 2009 Salmat VeCommerce Identity Verification study can be downloaded.

PDF Download (Size: 1MB)

Study Finds Consumers Lack Faith in Passwords

Consumers are becoming increasingly concerned about issues of security and the methods organisations use to verify their identity, according to a new study by Sydney-based research company, callcentres.net.

NAB selects VeCommerce

Telstra and VeCommerce (a Salmat company) today announced that Telstra had sold a VeCommerce speech recognition solution to National Australia Bank (NAB).

Financial Institutions can win customer loyalty

VeCommerce, a leading supplier of voice self-service and speaker verification solutions, supports the recent recommendations by the FSA(Financial Services Association) that by boosting investment in security measures to counteract rising fraud, financial institutions can retain existing customers, and attract new ones, during the recession

VeCommerce Adds Voice to Xpress Bill Pay

VeCommerce Inc., based in Acton, Massachusetts, announced that Xpress Bill Pay contracted with them to provide voice processing to complement Xpress Bill Pay's comprehensive online payment capability.

VeCommerce's top 10 List of Security Breaches

In the lead up to National ID Fraud Awareness Week, VeCommerce, one of the world's leading innovators in the provision of speaker verification solutions and voice self-service, has issued a wake up call for Australians to remain cautious in handling their personal identity security.

VeCommerce's Voice Biometrics Wins Challenge

VeCommerce, a speech self-service company based in Acton, MA, provided bankers at the recent ABA National Conference for Community Bankers a unique lesson in how to combat identity fraud using voice biometrics.