Voice Leadership Forum Gears Up for Record Attendance
Salmat Speech - Feb 3, 2011
Customer Experience, Security and Innovation
Attendance at this year's Voice Leadership Forum is crucial for public and private executives who want to improve customer experience, increase security and drive contact centre innovation.
Now in its sixth year, this event showcases the benefits of speech recognition and voice biometrics and provides an ideal platform for public and private sector organisations to share their insights and experiences in implementing innovative voice technology projects.
The Forum will be held over two days in Sydney on 9-10 March 2011 with keynote presentations from senior executives from some of Australia’s most iconic companies such as NAB, Westpac and Woolworths.
"Quality people bring quality ideas and quantifiable outcomes. We are fortunate that our presenters are from organisations at the forefront of delivering extraordinary innovation in speech deployments. This year’s event promises to be one of the best ever,” said Alan Alcock, Chairman Voice Leadership Forum.
"Business case study scenarios bring a wealth of knowledge and expertise across industries and segments to the Forum. We will share leading-edge speech solutions for both business and government while bringing together some of Australia’s top business intelligence,” said Allan Burdekin, General Manager, Salmat Speech Solutions Australia.
Other organisations presenting at the Forum include QBE, IRD New Zealand, Newcastle Permanent Building Society, Veda Advantage and Smartnet.
Speakers at this year’s event, which is sponsored by Salmat, Auraya, Cyara Solutions and the Australian Teleservices Association, include:
- Andrew Davis, Business Technology Partner, NAB
- Peter Heywood, GM Contact Centre Implementation, Woolworths
- Charles Ronaldson, Group Manager, Assistance, IRD NZ
The Voice Leadership Forum is being held at the Radisson Plaza Hotel, Sydney. For more information and registration, go to www.voiceleadershipforum.org.