Salmat's Speech Products

Salmat's Speech Solutions business has developed an innovative range of products designed to enable organisations to deliver exceptional customer interactions.

Whether you are looking for a broad customer interaction solution or have a specific requirement for speech recognition, voice biometric, IVR or related technologies, Salmat has a product that can assist - and enhance the experience, security and experience of all involved.

Salmat Call Connect - Automated Call Attendant

Salmat’s automated call attendant solution effectively answers and directs inbound calls. Customers can simply 'say' the name of the person or department that they would like to liaise with. The dialler will automatically transfer the call to the correct department or extension, without the need for an operator.
Organisations can lower their operating costs whilst improving customer engagement by using the solution.

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Salmat Call Steering - "How can I help you?"

Salmat's Call Steering solution specifically addresses the financial services market (FSM). The FSM Call Steering solution is designed to enable callers to ‘say’ the reason for their call, and immediately be transferred to the appropriate customer service skill set or department.
 
The solution assists organisations with their customer experience and customer satisfaction objectives. Call Steering provides an automated greeting that is easy to change, and asks the caller to state in a few words, why they are calling. Customers are engaged in a natural dialogue and are quickly forwarded to their desired destination.

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Salmat Call Whisper - Call Knowledge Transfer

Salmat’s Call Whisper is a telephony program designed to record and play customer calling information for all incoming calls on designated numbers.

The program is designed to assist an organisation with their customer experience and satisfaction objectives. Call Whisper allows agents to determine what the customer is calling about, before they actually begin their conversations. With prior call knowledge, the customer service agents can quickly and efficiently resolve the customer’s query.

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Salmat Call Survey - Customer Surveys and Questionnaires

Organisations can now run cost-effective customer satisfaction surveys through Salmat’s speech recognition and text-to-speech survey application, compared to completing research that is outsourced to an agency or using in-house contact centre staff.

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Salmat Store Locator - Information Retrieval

Salmat’s Store Locator is an automated telephone service that allows customers to call a business to retrieve information about store or outlet locations and hours of operation by saying the name of their location or by entering their post code.

The solution is designed to assist an organisation with their customer experience and customer satisfaction objectives. Store Locator provides an automated greeting that is easy to change and asks the caller to state where they are located or to enter their post code using the touch tone on their phone. Customers are engaged in a natural dialogue and quickly informed about the nearest stores or outlets to them. The service also asks if they would like to receive an SMS with the information and prompts them to enter their mobile phone number.

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