Salmat Call Connect - Automated Call Attendant

Salmat’s Call Connect is a voice enabled auto call attendant that connects all incoming calls directly to the requested staff member or department immediately, with no hold time.

A choice of desk, mobile or voice message is optioned to the caller for requested staff. All messages are immediately emailed to the staff member if they are unavailable to receive the call, to action as quickly as possible.

Calls are connected directly to department members or customer service agents assigned to receive departmental service calls. All internal calls are transferred by ‘saying’ the person’s name or department.

The Call Connect system is friendly, quick, and effi cient, stepping the caller through the call allowing them either a direct connection or if the recipient is unavailable, the option to leave a message that is pushed to the caller to action as quickly as possible.

Benefits

Many of the world’s leading companies have deployed Call Connect with the following benefits:

• Enhanced customer experience - allows a single point of contact that is instantly available from any phone, anywhere around the world, around the clock, all with no holding time
• Rapid return on investment - achieves pay-back within months, whether offered as a hosted solution or as an in-house deployment
• Ease of deployment - integrates easily with existing network and PABX infrastructure using an IP-based solution
• Decreased support costs - 24x7 automated service that reduces the replication of high-cost reception desks across businesses nationally

 For more information on how you can improve your customer experience levels, contact us