Salmat Call Steering - "Why are you calling?" 

Salmat’s Call Steering solution specifically addresses the financial services market (FSM). The FSM Call Steering solution is designed to enable callers to ‘say’ the reason for their call, and immediately be transferred to the appropriate customer service skill set or department.

The solution assists organisations with their customer experience and customer satisfaction objectives. Call Steering provides an automated greeting that is easy to change, and asks the caller to state in a few words, why they are calling. Customers are engaged in a natural dialogue and are quickly forwarded to their desired destination.

Benefits

FSM Call Steering solution provides the following benefits:

• Enhanced customer experience - provides a simple question and natural  conversational dialogue without pushing buttons. Call Steering forwards calls to the right destination with higher accuracy ratings over traditional IVRs.
• Rapid return on investment - achieves pay-back within months through improved productivity for agents, reduced call handling times and increased employee and customer satisfaction.
• Ease of deployment - integrates easily with existing PABX infrastructure using either traditional network or an IP-based solution.

Salmat’s FSM Call Steering provides organisations with the ability to quickly and efficiently resolve calls and improve all customer engagements.

For more information on how you can improve your customer experience levels, contact us