Salmat Call Survey - Customer Surveys & Questionnaires 

Salmat’s Call Survey solution allows organisations to prompt their customers for feedback at any time during the customer engagement lifecycle. Our solution enables you to run single or multiple surveys to address diverse customer segments with either a short questionnaire, or a more in-depth study. The reporting tool delivers real-time analysis in easy to read graphs and dashboards.

Benefits

There are many functional options that can be used to develop an interactive survey that makes participating both quick and entertaining.  Salmat’s Call Survey solution provides the following benefits:

• Enhanced customer experience - provides the ability to understand how to improve your customer service through continuous customer feedback
• Rapid return on investment - provides the ability to receive feedback directly from your customers, at a fraction of the cost of an outsourced study. Additionally, gaining access to new customers simply by asking for referrals and passing them on to your sales staff.
• Ease of deployment - utilises the latest in natural language speech recognition technology to coach and prompt responses quickly and capture customer referrals.  Surveys are easily created by entering into a web-based template and activated by assigning it a phone number.

For more information on how you can improve your customer experience levels, contact us