Salmat Call Whisper - Call Knowledge Transfer

Salmat’s Call Whisper is a telephony program designed to record and play customer calling information for all incoming calls on designated numbers.

The program is designed to assist an organisation with their customer experience and satisfaction objectives. Call Whisper allows agents to determine what the customer is calling about, before they actually begin their conversations. With prior call knowledge, the customer service agents can quickly and efficiently resolve the customer’s query.

Benefits

Call Whisper provides the following benefits:

• Enhanced customer experience - provides the caller intent for all calls to be handled in the most efficient manner by the customer service agent
• Rapid return on investment - achieves pay-back within months through improved productivity, and increased employee and customer satisfaction
• Ease of deployment - integrates easily with existing PABX infrastructure using either traditional network or an IP-based solution

Salmat’s Call Whisper provides organisations with the opportunity to improve all customer interactions by having the knowledge to quickly and efficiently resolve calls.

For more information on how you can improve your customer experience levels, contact us