Salmat Store Locator - Information Retrieval

Salmat’s Store Locator is an automated telephone service that allows customers to call a business to retrieve information about store or outlet locations and hours of operation by saying the name of their location or by entering their post code.

The solution is designed to assist an organisation with their customer experience and customer satisfaction objectives. Store Locator provides an automated greeting that is easy to change and asks the caller to state where they are located or to enter their post code using the touch tone on their phone. Customers are engaged in a natural dialogue and quickly informed about the nearest stores or outlets to them. The service also asks if they would like to receive an SMS with the information and prompts them to enter their mobile phone number.

Benefits

Store Locator provides the following benefits:

• Enhanced customer experience - provides a quick response by system without having to wait for the call to be answered and is available 24/7 to accept calls.
• Rapid return on investment - achieves payback within months through reduced staff costs and improved customer access to store information.
• Ease of deployment - integrates easily with existing network and PABX infrastructure using an IP-based solution

Salmat’s Store Locator provides organisations with the ability to quickly and efficiently resolve repetitive calls through an automated service and improve all customer engagements.

For more information on how you can improve your customer experience levels, contact us