Financial Services Solution

Increased competition has led to a greater choice for individuals when choosing their financial institution. In response, banks, building societies and credit unions understand the need to differentiate themselves from their competitors. Creating a positive customer experience is a crucial aspect of accomplishing this differentiation.

Salmat’s Speech Solutions achieves this through sophisticated application of the latest technology, while also creating a more secure interaction for customers through the use of voice biometrics and natural language speech recognition applications, all delivered in an efficient and unobtrusive manner. Satisfied customers drive brand loyalty, increased share of wallet and further customer acquisition.

Salmat’s speech solutions for Financial Services have a proven track record in delivering a combination of the following: 

• Create a unique and positive customer experience by delivering more callers to the correct agent or self-service channel, carried out with a natural interaction
• Reduce contact centre costs and improve operational efficiency by eliminating the need for complex and confusing push-button systems
• Improve agent retention and satisfaction by removing repetitive, monotonous calls
• Increase up-sell and cross-sell opportunities by quickly identifying high-value customers and applying segment and propensity-based routing
• Confidently identify and verify customers using voice biometrics to create a truly unique customer experience
• Reduce perceived and real risk of fraud and loss due to identity theft, especially given the growth of internet and mobile banking

Find out more about how Salmat can help improve customer interactions for your financial institution.