Government Solutions

Government Departments and Agencies are consistently under pressure with budgetary and resource constraints. Combine this with increased public expectations of improved service levels, extended operating hours and the need to securely identify individuals; it can prove difficult for Departments to meet these demands.

Through Salmat’s Speech Solutions, Departments and Agencies are provided with cost-effective customer service and increased operational efficiencies that reduces customer effort and increases caller satisfaction. In addition, individuals can now be securely identified to ensure that they are who they claim they are through the sophisticated voice biometrics application from Salmat.

Salmat has a proven track record in delivering the following for Government sectors:

• Enhance the customer experience by allowing individuals to interact naturally with the applications and eliminating complex touch-tone IVR menus
• Provide customer convenience by extending operating hours to 24 x 7 using automated speech solutions to answer calls outside standard business hours
• Reduce contact centre costs by more effectively routing calls to the correct answer point
• Increase the use of self-service options to reduce costs and low-value calls as well as identifying opportunities to eliminate unnecessary calls
• Further streamline contact centre costs by reducing speed to answer and overall handle time

Find out more about how Salmat can help improve customer interactions for your government department.