Insurance Solutions

With greater consumer choice of insurance providers and increasing competition to reduce premiums, combined with ‘bundling’ of multiple projects with discount incentives, it can be difficult for insurance companies to differentiate themselves from their competitors. The recent growth of direct, low-cost insurers has placed further pressures on margins and the importance of providing superior customer service.

Salmat can assist insurance companies to distinguish their market offering by helping them improve their customer service. Proactively engaging with customers and creating an ongoing relationship leads to customer advocacy and in turn, reduces churn and increases profitability.

Salmat’s speech solutions have a proven track record in delivering a combination of the following for insurance providers:

• Create outstanding levels of customer service by engaging the customer with their desired agent or department, through enhanced, accurate call routing
• Improved authentication of customers through natural language speech recognition and secure identification using voice biometrics
• Decrease the cost of customer service and acquisition by creating a more efficient caller experience with less customer effort
• Automation of low value calls such as quotes and payments to reduce costs and improve service levels
• Improved efficiency and cost reduction from implementing ‘straight through’ voice processing for low-risk, low-value claims

Find out more about how Salmat can help improve customer interactions for your insurance company.