Travel and Transportation

The travel and transportation industry operates in a difficult environment with greater competition and choice for consumers, increased security processes, consumer pressure to improve service levels, all combined with reduced revenue generation. Organisations looking to differentiate themselves can use superior customer service as a competitive advantage.

Salmat’s speech solutions have a proven track record in delivering a combination of the following for the travel and transportation industry:

• Provide a positive customer experience through advanced natural language speech recognition solutions and instantly provide consumers with the ability to retrieve information, whether this relates to flight status, checking taxi arrival times, looking for the price of a road toll or carrying out a ‘track and trace’ on a courier package
• Provide customer convenience by extending operating hours to 24 x 7 using automated speech solutions to answer calls outside standard business hours
• Reduce contact centre costs by automating simple queries and routine call
• Allow customers to make and access booking while ‘out and about’ without access to the internet
• Securely authenticate a caller using speech recognition or voice biometrics

 Find out more about how Salmat can help improve customer interactions for your travel or transportation organisation.