Client: Dublin Airport
Title: Speech Based Flight Information takes off at Dublin Airport

Dublin Airport (DAA) is Ireland's largest airport, managing in excess of 60,000 passengers per day, rising to more than 80,000 during peak times. 

DAA realised the high demand for information within their call centre during peak times, however, the call centre operatives coped well during the quieter times. Expanding capacity was not a financially viable option for them so they looked for a solution that provided excellent customer service, was easy to deploy and use, reliable and could work effectively with their existing phone system. 

Salmat implemented their query solution for DAA that enabled customers to interact naturally with the automated system to establish real-time flight arrival and departure times. 

Customers can now receive the information that they need, without having to speak to a live operator.

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