Client: Standard Life
Title: Standard Life Meets Service, Retention and Growth Targets with Open Menu

The Standard Life group is one of the UK's leading financial services providers with approximately 6.5 million customers worldwide.

Standard Life pride themselves on their exemplary levels of customer satisfaction and whilst recognising the need to deliver market-leading service, they also realised the need to reduce costs.

Salmat was appointed by Standard Life to provide open menu speech recognition within their call centre. Salmat's solution enables Standard Life to continually improve their performance, reduce costs and create a capacity to support growth, without negatively impacting their customer service.  

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