Client: TelstraClear
Title: TelstraClear Listens to its Customers

With a partnership lasting a number of years, Salmat has not only deployed speech services for TelstraClear's customers, but also for their own contact centres. 

TelstraClear were faced with a number of challenges including increasing call volumes, unacceptably long hold times and also an existing IVR that was expensive to maintain and make changes to. 

Salmat was selected by TelstraClear to provide a voice enabled call routing solution. 

The implementation of the solution has provided TelstraClear with a number of benefits, including an improvement in customer experience levels, a reduction in average customer wait time, a reduction in the cost of basic calls and also the removal of the need to maintain the existing IVR and associated infrastructure.

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