Client: TrustPower
Title: TrustPower Switches on to Salmat

TrustPower is one of New Zealand's leading national electricity retailers with around 22,000 customers nationwide. 

With over 2,000 calls per day, their focus was on the delivery of exceptional customer service, to an increasingly diversified customer base. 

TrustPower utilised Salmat's VeConnect solution to help them achieve their strategic objective of improving availability and quality of service, whilst maintaining a low cost of service. 

Since implementation, Salmat has helped TrustPower to achieve their desired customer service, as well as adding value to other areas of the call centre.

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