Why Salmat?
Salmat's Speech Solutions is a leading provider of speech recognition and voice biometric solutions for organisations that strive to enhance their customer service, improve operational efficiency, reinforce client privacy and bolster overall security.
Salmat has delivered speech recognition and voice biometrics solutions for over ten years and uses this wealth of experience to help companies engage their customers.
Find out more about Salmat's experience and discover why Salmat should deliver your organisation with a leading customer service experience.
Experience
The contact centre is a primary channel of communication between businesses and their customers. Customers who receive a positive contact centre experience are more likely to be satisfied and remain loyal to the company.
Organisations create positive experiences through understanding how technology and contact centre business processes combine, to reduce the effort required of their customers and improve the outcomes delivered to them.
Salmat's consulting and speech solutions are designed around supporting these processes. Deployment of a Salmat solution can improve your customer's experience of your organisation, leveraging the knowledge that Salmat has gained from implementing a large number of speech recognition and voice biometrics solutions across a range of industries.
Disover how Salmat's Consulting capabilities can ascertain that your organisation's experience and biometric solutions are aligned with your business outcomes.
Security
Instances of identity-related fraud continue to burden companies and their customers, requiring organisations to increase security levels to reduce these occurrences. Increasing security levels create significant issues such as escalating contact centre costs with staff time spent on security process, rather than dedicating their time to answering customer queries. Perceptions of a poor customer service experience relating to the customer time spent on security measures, cause a range of flow-on effects to other elements of the customer conversation.
Salmat has a range of speech solutions and supporting technology to assist organisations with improving security whilst simultaneously addressing these issues. Voice biometrics, for example, is a highly secure method of identity authentication and that enables security/convenience trade-offs that are normally unachievable. Salmat is the industry leader in the deployment of voice biometrics and has helped a range of customers with their contact centre security processes at all levels. We enable accurate identification of callers and reduction of the potential instances of identity-related fraud occurring.
Find out how Salmat's technology can assist your organisation to improve security measures, as well as customer interactions. Salmat's technology partners ensure that the solutions that are provided are leading edge.
Efficiency
Improving business efficiency can help companies reduce costs. However, improving efficiencies should not detract from customer service levels. Salmat improves efficiency through automating routine transactions and increasing productivity of contact centre staff. Salmat recognises that these efficiency gains are only valuable to the business if they remain of value to the customer. Thus, efficient contact centre delivery is also closely aligned to the customer experience.
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